Returns & refunds
Regulated products cannot be resold once they leave the depot, so returns work differently here than in an ordinary shop.
What we always refund
Tell us within 48 hours and we refund in full, no return needed, when:
- The item arrived damaged, leaking or with a broken seal
- You received something other than what you ordered
- The batch on the package does not match the certificate on its product page
- The order never arrived
What we cannot take back
An opened or unsealed product cannot re-enter licensed inventory, so we cannot accept it back or resell it. That is a rule we are held to, not a preference.
How a refund is made
Cash orders are refunded by bank transfer, card orders to the card used. Refunds land within five business days of us confirming the problem.
How to start one
Write to hello@newshrooms.com with your order reference and a photo if something arrived damaged. One message is enough; there is no form to fill in.
Support reads every message. For anything about a delivery already on its way, open the order and use the tracking page.